1. Introduction

The Ave Space LLC (“we,” “our,” or “us”) operates The Ave Space, a premier event venue located at 4284 Macsway Ave, Columbus, OH 43229. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (theavespace.com), contact us, book an event, attend an event at our venue, or otherwise interact with our business.

By using our services, visiting our website, or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you inquire about our services, book an event, sign a rental agreement, or communicate with us. This may include:

• Full name
• Email address
• Phone number
• Mailing address
• Event details (date, type, guest count, preferences)
• Payment information (credit/debit card numbers, billing address)
• Organizational affiliation (company name, nonprofit status)
• Dietary requirements or accessibility needs communicated for event planning

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and referring website
• Device identifiers and cookies

Information from Third Parties

• Booking and inquiry platforms (The Knot, WeddingWire, Eventbrite, Google Business)
• Social media platforms (Facebook, Instagram, TikTok, LinkedIn) when you interact with our content or ads
• Payment processors
• CRM and marketing tools (GoHighLevel, Cal.com)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide information about our venue and services
• To process event bookings, rental agreements, and payments
• To communicate with you about your event, including confirmations, reminders, and follow-ups
• To coordinate catering, bar service, and vendor arrangements for your event
• To send promotional materials, newsletters, and marketing communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our contractual agreements
• To maintain safety and security at our venue

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We share information with trusted vendors who assist in operating our business, including payment processors, email marketing platforms, CRM systems, and catering partners (such as SOHO 614). These providers are contractually obligated to protect your information.
• Event Coordination: With your consent, we may share relevant event details with caterers, DJs, photographers, decorators, and other vendors you have engaged for your event.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Payment Information

We accept payments via credit/debit card, ACH transfer, and check. Credit card and electronic payment transactions are processed through secure, PCI-compliant third-party payment processors. We do not store your full credit card number on our systems. Payment records are retained as required for accounting and tax purposes.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. You may control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

We may use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and measure ad performance (e.g., Facebook Pixel, LinkedIn Insight Tag)

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

• Event and booking records: Retained for a minimum of 7 years for tax and legal compliance
• Marketing contact information: Retained until you opt out or request deletion
• Website analytics data: Retained in anonymized or aggregated form

When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.

To exercise any of these rights, please contact us at info@theavespace.com or (614) 401-2267.

9. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website and communications may contain links to third-party websites, social media platforms, or services (such as Cal.com for tour scheduling, Google Maps, or social media profiles). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party service before providing your information.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at info@theavespace.com.

12. Photography and Videography at Events

The Ave Space may photograph or record video at events hosted at our venue for marketing, social media, and promotional purposes. By attending an event at The Ave Space, guests acknowledge that they may appear in photographs or video. If you do not wish to be photographed, please notify our event coordinator prior to or during the event.

Event hosts are responsible for informing their guests of any photography or videography arrangements and obtaining any necessary consents from their attendees.

13. Security Cameras

The Ave Space uses security cameras in common areas and exterior spaces for the safety and security of our guests, staff, and property. Security footage is retained for a limited period and is accessed only for security purposes or as required by law.

14. Ohio-Specific Provisions

As a business operating in the State of Ohio, we comply with applicable Ohio consumer protection laws. Ohio does not currently have a comprehensive consumer data privacy statute equivalent to the California Consumer Privacy Act (CCPA). However, we are committed to transparency and will update this policy as Ohio privacy legislation evolves.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Ave Space LLC
4284 Macsway Ave, Columbus, OH 43229
Phone: (614) 401-2267
Email: info@theavespace.com
Website: theavespace.com